Do I need to install an anti-virus solution if I don't have one?
You must install and regularly update anti-virus software on any
computer you use to connect with MyDesk Standard or MyDesk
Microsoft Windows Defender is installed by default on Windows
Other options are also available from wide range of providers eg
Symantec, AVG, Avast, Kaspersky, Malwarebytes, BitDefender and F
with many of them also offering macOS support as well.
What are the Supported Operating Systems?
MyDesk Standard and MyDesk Shield are supported on the following
non-corporate managed desktop
Operating Systems: Windows 10* on x86/x64 CPUs, macOS** Catalina
(10.15) and macOS Big Sur (11.X).
The standard version of MyDesk is also supported on iPadOS 13
* S Mode is not supported
** Physical smart cards are not supported on macOS. You must use
a RSA token or the RSA mobile app.
*** MyDesk Standard on iPads does not support bi-directional
What Operating Systems are considered End of Life for MyDesk?
End of support for Windows 7, 8 and 8.1
MyDesk Standard and MyDesk Shield is no longer be supported on any
running Windows 7, 8, 8.1 or earlier versions.
From Feb 28th you will no longer be able to access MyDesk or MyDesk
Shield from these Operating Systems.
End of support for MacOS 10.14 and below
MyDesk Standard and MyDesk Shield will be supported on a
best-efforts basis on Apple Mac
computers running legacy macOS Operating Systems (macOS 10.14 or
Support for these legacy macOSâ€™s is expected to end in Q2 â€™21
End of support for legacy iPadOS Operating Systems
MyDesk is not supported on iPadOS 12 and below
What do I do if I have forgotten/lost my smart card or RSA token?
Internet Explorer, Microsoft Edge, Google Chrome.
macOS: Apple Safari, Mozilla Firefox and Google
iPad Apple Safari only.
How Do I Set Up MyDesk Shield?
MyDesk Shield requires device enrolment along with installing
a secure browser in order to connect through to the MyDesk portal.
How do I access the Device Enrolment Portal?
On your desktopâ€™s standard browser eg IE, Safari, Chrome,
go to https://mydeskshield.credit-suisse.com.
You will need either a CS Smart Card (Windows) or RSA token
(macOS) to logon
How do I uninstall MyDesk Shield? Windows: You can uninstall MyDesk Shield by going
Settings / Apps to removing MyDesk Shield.
macOS: You can uninstall MyDesk Shield by running the
MyDesk Shield uninstaller under your Applications folder
What is installed with MyDesk Shield software bundle?
As part of MyDesk Shield bundle, it will install the Citrix
the Smart Card Drivers (Windows only) and MyDesk Shield
Once you have installed the package and rebooted, you will
be ready to connect.
How can I revoke a MyDesk Shield license for a device
that is lost, stolen or no longer in use?
Login to MyDesk Shield Device Enrolment Portal and click on
next to the device you no longer wish to use MyDesk Shield
on. Click 'Yes' to popup Revoke License message.
Will I need to uninstall and reinstall MyDesk Shield in
order to update it?
No, MyDesk Shield will automatically download updates when
they are available.
How many devices can I register for use with MyDesk
You can register up to five devices for use with MyDesk
How do I switch between MyDesk and my personal desktop session?
Move your mouse to the top center of the screen to bring down the
toolbar and click 'Home' to return to your personal desktop. Click
the 'Desktop Viewer'
icon from the task bar to return to your MyDesk desktop session.
What is the maximum monitor display resolution supported in MyDesk?
The maximum display resolution is limited to 4094 pixels in either
vertical or horizontal directions.
Will MyDesk Shield slow down my personal computer use?
MyDesk Shield will have no recognisable performance impact on your
personal home computer.
Resources on your personal computer are only used when you are in a
How do I setup my personal computer to use Skype and audio with
Audio experience may vary depending on quality of your internet
For users of Credit Suisse virtual desktops we recommend that you
install the Citrix Skype RTME plug-in on your home desktop
Windows Users: Before connecting via MyDesk, make sure your
are selected as Default Devices for Playback and Recording.
You can check this under Settings|System|Sound. After you connect to
MyDesk and access your work PC,
choose 'Permit Use of Microphone' if you receive the prompt: 'your
virtual desktop is attempting to use your microphone'
Mac Users: Before connecting via myDesk, make sure your
headset/microphone are selected as Default Device for Playback and
You can check this under System Preferences|Sound. After you connect
to MyDesk, you may receive the prompt
'Do you want to use your microphone and webcam with this virtual
desktop?' Click Yes.