Do I need to install an anti-virus solution if I don't have one?

What are the Supported Operating Systems?

What Operating Systems are considered End of Life for MyDesk?

End of support for Windows 7, 8 and 8.1
MyDesk Standard and MyDesk Shield is no longer be supported on any personal PC running Windows 7, 8, 8.1 or earlier versions. From Feb 28th you will no longer be able to access MyDesk or MyDesk Shield from these Operating Systems.

End of support for MacOS 10.14 and below
MyDesk Standard and MyDesk Shield will be supported on a best-efforts basis on Apple Mac computers running legacy macOS Operating Systems (macOS 10.14 or earlier). Support for these legacy macOS’s is expected to end in Q2 ’21

End of support for legacy iPadOS Operating Systems
MyDesk is not supported on iPadOS 12 and below

What do I do if I have forgotten/lost my smart card or RSA token?

If you do not have your smart card or RSA token, please contact Global Service Desk and ask for temporary breakglass MyDesk access. Click here to access the breakglass login page.

What do I do if my smart card or RSA token does not work and I cannot login?

If you are experiencing issues with your Smart Card or RSA Token, please contact Global Service Desk and ask for temporary breakglass access.

How Do I Set Up MyDesk Standard?

• Where can I download the latest version of Citrix Workspace App?
  The software is available from the MyDesk Standard main landing page: Credit Suisse - Welcome to MyDesk (credit-suisse.com) .

• What are the supported browsers?
  
  Windows: Internet Explorer, Microsoft Edge, Google Chrome.
  macOS: Apple Safari, Mozilla Firefox and Google Chrome
  iPad Apple Safari only.

How Do I Set Up MyDesk Shield?

MyDesk Shield requires device enrolment along with installing a secure browser in order to connect through to the MyDesk portal.

• How do I access the Device Enrolment Portal?
  On your desktop’s standard browser eg IE, Safari, Chrome, etc. go to https://mydeskshield.credit-suisse.com . You will need either a CS Smart Card (Windows) or RSA token (macOS) to logon
  

• How do I uninstall MyDesk Shield?
  Windows: You can uninstall MyDesk Shield by going Settings / Apps to removing MyDesk Shield.
  macOS: You can uninstall MyDesk Shield by running the MyDesk Shield uninstaller under your Applications folder
  

• What is installed with MyDesk Shield software bundle?
  As part of MyDesk Shield bundle, it will install the Citrix Workspace Application, the Smart Card Drivers (Windows only) and MyDesk Shield browser. Once you have installed the package and rebooted, you will be ready to connect.
  

• How can I revoke a MyDesk Shield license for a device that is lost, stolen or no longer in use?
  Login to MyDesk Shield Device Enrolment Portal and click on Un-Register button next to the device you no longer wish to use MyDesk Shield on. Click 'Yes' to popup Revoke License message.
  

• Will I need to uninstall and reinstall MyDesk Shield in order to update it?
  No, MyDesk Shield will automatically download updates when they are available.
  

• How many devices can I register for use with MyDesk Shield?
  You can register up to five devices for use with MyDesk Shield.

How do I switch between MyDesk and my personal desktop session?

Move your mouse to the top center of the screen to bring down the Desktop Viewer toolbar and click 'Home' to return to your personal desktop. Click the 'Desktop Viewer' icon from the task bar to return to your MyDesk desktop session.

What is the maximum monitor display resolution supported in MyDesk?

The maximum display resolution is limited to 4094 pixels in either vertical or horizontal directions.

Will MyDesk Shield slow down my personal computer use?

MyDesk Shield will have no recognisable performance impact on your personal home computer. Resources on your personal computer are only used when you are in a MyDesk session.

How do I setup my personal computer to use Skype and audio with MyDesk?

Audio experience may vary depending on quality of your internet connection. For users of Credit Suisse virtual desktops we recommend that you install the Citrix Skype RTME plug-in on your home desktop

Windows Users: Before connecting via MyDesk, make sure your headset/microphone are selected as Default Devices for Playback and Recording. You can check this under Settings|System|Sound. After you connect to MyDesk and access your work PC, choose 'Permit Use of Microphone' if you receive the prompt: 'your virtual desktop is attempting to use your microphone'

Mac Users: Before connecting via myDesk, make sure your headset/microphone are selected as Default Device for Playback and Recording. You can check this under System Preferences|Sound. After you connect to MyDesk, you may receive the prompt 'Do you want to use your microphone and webcam with this virtual desktop?' Click Yes.